ORDERING & SHIPPING

Can I order online from outside Taiwan?

We only deliver orders to physical mailing addresses within Taiwan. If you are outside of the Taiwan, contact the Specialized distributor or retailer in your region.

Other markets where online shopping is offered direct from Specialized.com include the United States, Brazil, United Kingdom, Australia, Japan, China, Korea, Singapore and Malaysia.

Here is the complete list of Specialized International Subsidiaries and Distributors.

What are the shipping options for Specialized.com?

Here are the delivery rates:

• Free delivery in Singapore for orders above S$100. Orders under those limits will incur a S$9.90 delivery fee.
• Free delivery in Malaysia for orders above RM200. Orders under those limits will incur a RM30.00 delivery fee.

You will be shown the total price including shipping before the order is placed.

How can I track my order? Where is my order? Has my order been processed? What is my order status?

You can look up your tracking number by logging in to your Specialized account on our website and then clicking the "order history" link in the drop down menu on the left, if you have signed up or in prior to purchase. If you checked out using a guest account, the order history and tracking feature will not be available.

We've teamed up with SingPost to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will send you an e-mail with your tracking number if you have signed in or up before purchase.

Visit Tracking @ Quantium Solutions, enter your tracking number, and you'll see the latest updates of your shipment.

If you have ordered a bike online, it will be fully assembled by a Specialized authorized mechanic before it is delivered to you. Please note that all bikes except the Hotwalk will be assembled and delivered by a Specialized mechanic. If you require assistance to build the Hotwalk, please contact Rider Care.

When will you ship my order?

We will process all orders on Monday, Wednesday and Friday. Order processing schedule are as follows:

• Orders received after 2pm on Friday will be processed and shipped out on the following Monday
• Orders received after 2pm on Monday will be processed and shipped out on the following Wednesday
• Orders received after 2pm on Wednesday will be processed and shipped out on the following Friday

When SingPost has picked up your package and it goes into their system, a tracking number will be generated. If you have created an account or have signed in at the time of purchase, this will be visible from the "Order History" section of My Account, and then clicking "View Order". There you will find a tracking number.

When will my order arrive?

Once your order is shipped, it will take approximately:

• 1-3 business days for gear orders and 5-7 business days for bike orders within Singapore. Full Bike purchases, except Hotwalks, in Singapore will go to our Specialized Build Centre for assembly before it gets delivered to your door.
• 3-5 business days for gear orders and 7-9 business days for bike orders within Malaysia. Full Bike purchases, except Hotwalks, in Malaysia will go to the nearest authorized retailer for assembly before it gets delivered to your door.

What credit cards or debit cards do you accept?

To make your shopping easier, we're happy to accept payment via American Express, Visa and Master Card. You can now also pay with ApplePay where it is available.

Please be sure to enter your payment information exactly as it appears on the credit card and make sure that there are sufficient funds in your debit card. Otherwise, there may be delays in processing your order. Your card will be billed at the time of your order.

We do not accept any other form of payment, including gift cards.

How do I cancel an order?

Orders can be cancelled at any time prior to clicking on the "Submit Order" button. Once you have submitted your order, our warehouse staff may have an order processed, packed and on the truck within 20 minutes of receiving your payment. If you have placed an order that needs to be cancelled, please contact Rider Care. We will do what we can to stop the order. If your order has shipped faster than the cancellation request, you are welcome to take advantage of our return policy within 15 days of receiving the order.

I live overseas—can I purchase from the Specialized Store?

The Specialized online store in Singapore is only able to accept and process orders placed with a Singapore issued debit or credit card which has a Singapore billing address associated with it. Orders placed with a foreign credit card will be automatically cancelled.

Similarly, the Specialized Malaysia online store is only able to accept and process orders placed with a Malaysian debit or credit card which has a Malaysian billing address associated with it. Orders placed with a foreign credit card will be automatically cancelled.

If you do not have a local card, please visit one of our local retailers to order products.